Australia's Number One Medical Bookshop






FAQ

Do you have a shop?
No. Items can be collected from our office located at 11/136 Inglis Street Ballan, Victoria, 3342, by prior arrangement.

What are your opening hours?
Our office hours are Monday to Friday: 9am – 5.00pm

When will I receive my order?
We keep very little stock on hand, so in most cases we will need to order the title you require from our suppliers. Please allow 2-3 weeks for delivery. Australia Post will send tracking details once your order has been despatched. If there is going to be a delay or a problem with supplying your order, we will contact you as soon as possible

How much postage do you charge on book orders?
We charge $10 postage to all addresses within Australia. Overseas postage rates are calculated according to the country zones and weight of the delivery. 

Is Goods & Services Tax (GST) included in the price?
All prices on the JR Medical Books website include the 10% GST set by the Australian Government. Export sales are GST exempt.

Are book vouchers available?
Yes, book vouchers make an ideal gift, and are available in any denomination.

What if I am a Library or an organization that needs to be Invoiced?
Please email info@medicalbooks.com.au for further information.

What is your Returns policy?
JR Medical Books will accept goods for return and issue a refund, provided that: 
Goods are returned in mint condition,
Goods are returned within 3 weeks of sale,
Faulty goods will be replaced at no cost to the customer.

What is your Pricing policy?
A 15% discount applies to most books. Please note every effort is made to ensure quoted prices are correct, however book prices are subject to change without notice. Prices are negotiable on Bulk orders..

What if I don’t want to order online?
We also accept orders over the phone.

What if I can’t find the book I’m looking for?
We are always happy to research and order titles not on display on our website. Please phone or email us with the details of the title and we will do our best to find it for you.

Can I cancel my order? 
Please contact us ASAP if you wish to cancel your order.

Disclaimer:
JR Medical Books has made every reasonable attempt to ensure that material contained on this web site was correct at the time it was created and last modified. We accept no responsibility for any inaccuracy held within the web site. JR medical Books reserves the right at any time to make changes to the content of this web site.
© JR Medical Books 2013